Returns policy

Most items we sell are backed by our Hassle Free Return guarantee. Almost every item we carry falls under our 14 Day Return Policy.

Most of our products can be returned within 14 days from the date of delivery. Refunds are for the cost of the merchandise only and do not include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.

Return Merchandise Authorization (RMA) numbers are required for all returns. Return must be received within 14 days of initiating RMA. All item(s) must be returned via a traceable method with delivery confirmation to ensure we receive your package. Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return and we are not responsible for refunding the order if we cannot verify receipt of the return. RMA Number must be written clearly on the outside of the box.

Returns are generally processed within a week of receiving the product back. During Halloween season (October and November) this process may take up to 4 weeks.

The Following Items Are NEVER Returnable:

• Special Order Items - including all Mascots.
• Props that require special delivery.
• The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.
• Undergarments
• Socks and stockings
• Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.)
• Dress patterns
• Video tapes
• CD's
• Catalogs
• Eyelashes
• Wigs, beards, facial hair or any other artificial hair.
• Prosthetics, fangs or any other fake teeth.
• Cosmetics.
• Party Supplies.
• Party Kits - must return the complete and unopened kit
• Any item that has been worn, used or altered.

Please note: costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

If you have any questions about the guidelines for a specific product, please contact Customer Care.

Please note:

Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.

There is a minimum 15% restocking fee, if more than 5 of one item is ordered and subsequently returned.

If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including shipping and handling.

To obtain an RMA number, please fill return form and be sure to provide the original invoice number, product being returned, and the reason for return.